Privacy Policy

Effective Date: April 24, 2026

Welcome to California Gold & Silver Exchange (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the privacy policies and practices of our website, https://cagoldandsilver.com/ (the “Site”), and any services provided by our physical location at 130 S Mountain Ave, Unit R, Upland, CA 91786.

1. Information We Collect We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products, or otherwise contact us. The personal information we collect may include the following:

  • Contact Information: Name, email address, mailing address, and phone number.

  • Financial Information: Payment card details or bank account information used to process transactions.

  • Identification Information: Government-issued ID details (such as a driver’s license), as required by law for certain precious metal transactions.

  • Automatically Collected Information: IP address, browser type, operating system, and website usage details collected via cookies and similar tracking technologies.

2. How We Use Your Information We use the information we collect or receive to:

  • Process and manage your orders, purchases, payments, and returns.

  • Communicate with you regarding your inquiries, orders, or account.

  • Comply with legal and regulatory obligations, including anti-money laundering (AML) and precious metals reporting requirements.

  • Improve our Site, products, and customer experience.

  • Send you marketing and promotional communications (you may opt out at any time).

3. Sharing Your Information We do not sell your personal information. We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. We may share your data with:

  • Third-party service providers (e.g., payment processors, shipping partners, web hosting).

  • Law enforcement or regulatory agencies, if required by law or to protect against fraud.

4. California Privacy Rights (CCPA) If you are a resident of California, you are granted specific rights regarding access to your personal information under the California Consumer Privacy Act (CCPA). You have the right to request access to the personal information we collect, request that we delete your information, and opt out of the sale of your personal information (though we do not sell your data).

5. Data Security We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Contact Us If you have questions or comments about this Privacy Policy, please contact us at: California Gold & Silver Exchange 130 S Mountain Ave, Unit R Upland, CA 91786 Website: https://cagoldandsilver.com/

Terms & Conditions

Effective Date: April 24, 2026

1. Agreement to Terms These Terms & Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and California Gold & Silver Exchange (“we,” “us,” or “our”), concerning your access to and use of the https://cagoldandsilver.com/ website as well as any related services. By accessing the Site, you agree that you have read, understood, and agreed to be bound by all of these Terms & Conditions.

2. Products and Pricing Due to the nature of the precious metals market, prices for gold, silver, and other products are constantly fluctuating.

  • Market Volatility: Prices listed on our Site are subject to change without notice based on live market conditions.

  • Order Finality: Once an order is placed and a price is locked in, the transaction is binding. You may not cancel an order due to subsequent changes in market prices.

3. Payments We accept various forms of payment. Depending on the payment method, your order may be subject to a clearing period before the physical metals are released or shipped. We reserve the right to refuse or cancel any order if fraud or illegal activity is suspected.

4. Shipping and Risk of Loss All items purchased from California Gold & Silver Exchange are shipped fully insured. The risk of loss and title for such items pass to you upon our delivery of the items to the carrier. If a package is lost or damaged in transit, it is your responsibility to notify us immediately so we can file an insurance claim.

5. Return Policy Because precious metals are a fluctuating market commodity, we typically do not accept returns. At our sole discretion, we may offer to buy back the items at the current market bid price, which may be higher or lower than your original purchase price. Please contact us directly to discuss any discrepancies with your order.

6. User Representations By using the Site, you represent and warrant that:

  • You are of legal age to form a binding contract (at least 18 years old).

  • All information you submit is true, accurate, current, and complete.

  • You will not use the Site for any illegal or unauthorized purpose.

7. Intellectual Property Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) are owned or controlled by us, and are protected by copyright and trademark laws.

8. Limitation of Liability In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the Site or our services, or from fluctuations in the precious metals market.

9. Governing Law These Terms & Conditions and your use of the Site are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.

10. Contact Us To resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: California Gold & Silver Exchange 130 S Mountain Ave, Unit R Upland, CA 91786 Website: https://cagoldandsilver.com/